Archives: KB Articles

The “Release” button disappears when either a buyer or seller escalates the dispute to the Agent. Once you click the “Invite an Agent” button you give the Agent full control over your case and thus, no longer hold the right to release the amount from the contract.

Because this is not a bug, there is no way to fix it. 

That said, the Agent decides based on the evidence provided. So, you may submit URL links to screenshots or other proof to support your claims in the chat associated with the disputed contract. 

There are several possible scenarios why you cannot change contract details or the due date.

1. You have created the contract. Clicking the “Create” button is equal to approving the terms on your part. It is like putting your signature in traditional contracts. Note that both the buyer and the seller can create a new contract.
2. You have already approved the contract terms. 
3. You are halfway through the contract. At the “Transfer” or the “Fulfillment” stage, for example.
4. You want to edit the network or token selected.
5. You want to edit other terms like the contract name, details, creation date, or buyer/seller’s address. 

Depending on where you are at with the contract you may, or may not be able to edit contract details.

If the contract is yet to be approved by one of the parties:

1. Contact the other user via a Contract Chat and ask to edit either of the four editable terms:

a) buyer protection time,
b) due date,
c) the Zenland fee payer,
d) agreed amount.

2. If that’s you who should approve but wants to make edits before clicking the “Approve” button, you should be able to see the pen icon in the top right corner of the contract. Once you hit “Save” it becomes approved on your part.

Create a new contract with the mutually approved terms if the contract:

a) has passed the Approval stage, or
b) changes have to be made to uneditable terms like network, token, or user addresses.

The error indicates the shortage of funds in the user’s Metamask account: 

a) for a gas fee to complete a transaction;
b) for the agreed amount to transfer into the contract (after deployment).
c) because the token indicated in the contract does not match the token in your Metamask account.

What you can do to fix it:

Step 1. Make sure you have in your Metamask account the token selected for the contract (a stablecoin). 
Step 2. Check if you have enough native tokens of the selected network (ETH for Ethereum, or MATIC for Polygon, for example) to pay the transaction gas fee.
Step 3. Add funds to your Metamask account to cover the gas and transferrable amount of stablecoins (only the buyer transfers the agreed amount).
Step 4. Re-login or refresh the page and try to perform the transaction again.