What if either side (buyer or seller)  fails to fulfill the contract?

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If any of the sides fail to follow the agreed terms, for example, a seller misses the due date, they can dispute and re-negotiate time, necessary edits, product replacement, or other conditions in the Contract Chat. A buyer will see the “Dispute” button available only after the due date passes. 

If not agreed on new terms and how and when the payment is released from the contract, either buyer or seller may escalate a dispute to the Agent, a neutral third party, to resolve their case. 

All in all, disputes can be unassisted (when the buyer disputes and both buyer and seller close the deal on mutually agreed terms) and assisted (when a dispute escalates to the Agent).

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