As a buyer you can dispute if:
- No product or service has been received before the due date.
- The due date has passed with no response from the seller.
- You received a damaged or not functional product that is different from the product described in the contract details that both buyer and seller agreed upon.
- The service received is very different from the service contracted, and does not meet the conditions agreed in the contract.
- You and the seller agreed on new edits/product replacement within an hour/day/week after the due date but failed to deliver.
- The contract is not executed and contains the seller’s payment inside.
As a seller, you can dispute (by inviting an Agent) if:
- The due date has passed and the buyer agreed to wait for X number of hours/days/weeks but opened a dispute.
- The product has been sent before the due date has passed and the buyer received it but is not willing to accept it and has opened a dispute.
- You have provided the service on time and as agreed, but the buyer has not released the payment. Instead, the buyer has opened a dispute.
From all the above, neither party can dispute if the contract has been executed and no longer contains the agreed amount inside. This happens when:
- The dispute has been resolved by the Agent and the payment has been made to either side or split between them (including the Agent’s fee).
- The buyer closed the dispute without escalation and released the payment to the seller’s address.
- Buyer protection time has ended, and the seller released the payment before the buyer opened a dispute.