There are two things you can do to address this:
a) try to reach out to the seller via a contract chat to see whether or not the buyer has received the order, is unhappy with it, etc.
b) release the payment from the contract on your own. That is possible if 2 important conditions are met:
- the buyer protection time has passed;
- buyer has not opened a dispute;
If the buyer hasn’t released payment and has already opened a dispute (you can see a change in the contract state to “Disputed” in the chat), you can invite an Agent to resolve your case.
It is important that you tried to contact a buyer to resolve disagreements mutually. Neither you nor another party will be able to decide on how to go about the escrow payment afterward.